Customize your chatbot

Updated 1 week ago by Gal

In this article, you will find an explanation for any option of your chatbot customization.

  1. In the left side menu, click 'COMMUNICATION' -> 'CHATBOT CUSTOMIZATION' and make sure you are in the 'Bot' tab.
  1. You can customize your chatbot by following these steps:
After each change - click on 'SAVE'.

Status - When 'Bot Is Active' the chatbot will appear on your website, when 'Not Active' will not appear on your website.

Site Visitor Info - When 'Ask Email' is active, the chatbot will ask to enter the email of the site visitor before the conversation.

Auto Popup - Set the time (seconds) until the chatbot appears. Set '0' to show the chatbot without delay.

Welcome Message - Edit the welcome message in your chatbot and set the time (seconds) to the chatbot to popup, set '0' to pop up without delay.

Widget Window To Popup - Set the time (seconds) until the widget chat box opens. You can set '999' if you want the window to open only if the site visitor clicks the chatbot icon.

Sound For Widget Window - When 'Play Sound' is active, the chatbot will make sounds, this will help attract more interaction with the bot.

Bot Name - Set a name to your bot, or just write your company name. The name is displayed in the chatbot dialog box.

Take Over - You have the option to join any conversation. When 'Ask User Approval' is active, the site visitor needs to approve your joining. If not, you can join at any time.

Bot Icon - You can replace bot Logo with your brand and set your color. To change the logo just click on the 'LOGO' and replace it with your logo.

Inactive Time - You can set when your chatbot will be inactive. Choose the day and select hours.

After each change - click on 'SAVE'.

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